Cleaning & booking policies

Services and pricing

We bring the cleaning products and equipment needed for the agreed service. Your quote will list the rooms, tasks and selected add-ons. Deep-clean and move-clean scopes differ from routine service, so please review the checklist attached to your quote.

If we discover conditions requiring work beyond the quoted scope, we will explain the additional work and price and obtain your approval before proceeding. A cleaning taking longer than expected does not automatically increase your price.

Preparing for your appointment

• You do not need to clean before we arrive—that’s our job. We only ask that you clear excessive clutter from floors and counters and secure valuables, cash and sensitive documents.
• Provide working entry instructions and ensure electricity, water and a safe indoor temperature are available.
• Tell us before arrival about delicate surfaces, product allergies, existing damage or areas requiring special care.
• Secure pets when requested and keep children away from active cleaning areas and equipment.
• Move-in and move-out cleans are priced for empty spaces unless another arrangement is confirmed.

For safety, we do not handle hazardous waste, significant mold, active infestations, heavy furniture or unsafe high areas.

Deposit and payment

The quoted deposit reserves your appointment and is credited toward the total. The remaining balance is due after cleaning. We accept cards, ACH, checks and cash and provide a receipt. Recurring payment arrangements will be explained in advance; automatic charges require separate authorization.

Cancellations and access

We appreciate at least 24 hours’ notice if you need to cancel or reschedule. We understand that some situations are unavoidable; however, if you cancel with less than 24 hours’ notice, your deposit will be retained. With sufficient notice, your deposit may be refunded or moved to a new appointment.

If we cannot enter at the scheduled time, we will try to contact you and may wait up to 15 minutes. If access still cannot be provided, the appointment will be treated as a late cancellation and the deposit will be retained.

Schedule changes and refunds

If we are delayed or cannot meet the confirmed appointment window, you may reschedule or cancel. Any unused refundable deposit will be initiated within five business days.

Our quality promise

Report a missed task included in your confirmed scope within 24 hours. We will provide a free touch-up the next day, or offer a fair credit when a return visit is not practical. New messes, permanent stains and items outside the agreed scope are excluded.

Please report suspected damage promptly. Our touch-up promise does not limit rights provided by law, and move-out cleaning cannot guarantee the return of a landlord’s security deposit.

Recurring service and privacy

Recurring cleaning does not require a long-term commitment. Future appointments may be canceled subject to the 24-hour policy, and any price change will be communicated and agreed to in advance. We keep access information private and will ask permission before using photographs.